Shipping
VIPER TEC KNIVES ORDERS
Viper Tec Knives are made to order. This means the parts to each one must be sorted and then handle assembled / quality checked prior to being packaged up for shipment. Due to extremely high order volumes in our Holiday Season, we are asking for 7-14 days to process certain orders containing Viper Tec / Hendrix OTF Knives. Please do not hesitate to reach out to us with any questions. Support@Blade-City.com
Holiday Shipping Times
WE CAN NOT GUARANTEE CHRISTMAS DELIVERY IF ORDERED AFTER DEC 15TH.
Black Friday / Cyber Monday and the Holiday Month of December are by far our busiest time of the year where we see extremely high order volumes. Please bare with us and give us a few extra days to fulfill your order if it is taking longer than usual. We are working around the clock to make sure all orders are going out within 24-48 hours. Some orders including big knife sets as well as high quantity orders may take a few extra days to process. If you have any question about the shipping time on your order, please reach out to our customer service team. Support@Blade-City.com
| METHOD | COST | TIME |
| Quick Ship (Standard) | Fed Ex Rates | 3-5 Business Days |
| U.S. Priority | $14.99 | 1-3 Business Days |
| Canada (No longer shipping) | $7.99++ | 7-10 Business Days |
| International (No longer shipping) | $12.99++ | 10-14 Business Days |
Important message regarding estimated delivery dates and communications with Blade City
Packages ship Monday-Friday (we do not ship on the weekends). Shipping cut off time for Friday is 1 pm est. If your order was placed after this cut off time, your order will go out on the next business day (Monday).
.
Tracking may also say the package has yet to be picked up by USPS and is still at our facility, we assure you it is in the hands of usps but due to heavy nation wide delays, they are not providing accurate tracking and in some cases no tracking at all.
While we've projected estimated delivery dates as accurately as possible, please note there may be delays from our package delivery partners as they're experiencing large volumes and Employee shortages. If your order takes longer than expected, we’re very sorry and appreciate your patience in allowing a few extra days before contacting us.
DOMESTIC ORDERS (USA)
Please keep in mind, delivery times are provided by the shipping courier (DHL, USPS) and it is subject to change. If you have any questions regarding the status of your package, please contact your courier directly. Also please note, shipping delays may occur, many times shipping updates are also delayed due to the speed of the courier as well as the volumes of package they may encounter.
Items in the US typically arrive anywhere from 2-7 business days (Most arrive in as few as 3 and some boxes may take up to 10 days). If you have not received an email with tracking after the 7th business day, please contact us so we can check the status of your order. All items ship within 24 hours of ordering using fast shipping. Once an item leaves our facility, your tracking information will automatically update.
When inquiring about an order, Please provide us with your order number so we can easily find you in our system. Many delays are caused by your local postal service. It is also common for items to arrive separately due to them leaving from separate facilities.
Customer service is our number one priority. If you ever have any issue with your item/items purchased from our store, please do not be hesitant to contact us and we will help you the best way we can!
Thank you for shopping with Blade City!
Phone: Call us at 786-580-3802
Business Hours:
Monday-Friday
10 am - 4 pm EST
VIPER TEC KNIVES ORDERS
Viper Tec Knives are made to order. This means the parts to each one must be sorted and then handle assembled / quality checked prior to being packaged up for shipment. Due to extremely high order volumes in our Holiday Season, we are asking for 7-14 days to process certain orders containing Viper Tec / Hendrix OTF Knives. Please do not hesitate to reach out to us with any questions. Support@Blade-City.com
Holiday Shipping Times
Black Friday / Cyber Monday and the Holiday Month of December are by far our busiest time of the year where we see extremely high order volumes. Please bare with us and give us a few extra days to fulfill your order if it is taking longer than usual. We are working around the clock to make sure all orders are going out within 24-48 hours. Some orders including big knife sets as well as high quantity orders may take a few extra days to process. If you have any question about the shipping time on your order, please reach out to our customer service team. Support@Blade-City.com
