DOMESTIC ORDERS (USA)
Items in the US typically arrive anywhere from 2-7 business days (Most arrive in as few as 3 and some boxes may take up to 12 days). If you have not received an email with tracking after the 7th business day, please contact us so we can check the status of your order.
Please provide us with your order number when contacting us so we can easily find you in our system. Many delays are caused by your local postal service. It is also common for items to arrive separately due to them leaving from separate facilities.
NO PAPER WEIGHTS OR BUTTERFLYS TO CALIFORNIA OR NEW YORK.
WE ARE NOT RESPONSIBLE FOR BROKEN BUTTERFLY KNIVES. PLEASE USE OVER A SOFT SURFACE.
Orders placed internationally can take 2-5 weeks to arrive due to customs procedures. International items are shipped at the customers risk. We are unable to ship swords internationally or air soft guns. Blade City is not responsible for items being confiscated at the border, you as the customer are required to know your country laws before ordering. If you have any questions or are unsure if an item can be shipped to you, feel free to contact us and we will be more than happy to assist you.
Blade City is not responsible for confiscated items.
Once an item ships internationally, it is out of our control.
.WE ARE NOT RESPONSIBLE FOR BROKEN BUTTERFLY TRAINERS. PLEASE USE OVER A SOFT SURFACE.
NO SWORDS OR MYSTERY BOXES SHIPPED INTERNATIONALLY.
Customer service is our number one priority. If you ever have any issue with your item/items purchased from our store, please do not be hesitant to contact us and we will help you the best way we can!
Thank you for shopping with Blade City!
(786) - 580 - 3802
11 am - 5 pm EST
Please be patient while waiting for a response.